Help and support
Write to us at getaneek@gmail.com and we reply within one working day. Most answers are below.
Moving or cancelling a booking
Open My bookings, tap the visit, then Move or Cancel. Each salon sets how close to the time you can still change it; after that, message the salon from its page.
I didn't get my sign-in code
Check spam and promotions, wait 30 seconds and tap Send a new code. On iPhone you can also use Sign in with Apple.
Changing my email
Profile, then Email. We send a code to the new address. Accounts that use Sign in with Apple keep the email Apple shares.
Reporting or blocking a salon
Open the chat with the salon, tap the menu at the top and choose Report or Block. Reports come straight to us.
Deleting my account
Profile, then Delete account. Upcoming visits are cancelled and your details are removed, as explained in the privacy policy. No app? Ask us to delete it.
Help for salons
For the Lamsa Business app or dashboard, write to getaneek@gmail.com with your salon's name. See also our terms of use.